9b99 Privacy Policy

Introduction and Scope

9b99 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy describes how 9b99 collects, uses, shares, and protects your personal information.

This policy applies to the 9b99.lat website and all related services. By registering an account on our platform or by continuing to use our services, you agree to the terms of this Privacy Policy.

You must be 21 years of age or older. We do not collect information from minors and do not provide services to them. If we become aware that a minor has used our platform, we will immediately delete the relevant account and data.

What Information We Collect

9b99 collects the following types of information:

2.1 Registration and Identity Information

• Full name, date of birth, and nationality
• Email address
• National ID card or passport details (for identity verification)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Site access times, page views, and navigation patterns

2.4 Gaming Activity Information

• Play history and betting details
• Bonus and promotion usage records
• VIP level progress

Purpose of Data Collection

9b99 uses your information only for lawful and specific purposes. We collect and process data for the following reasons:

• Account management: To handle registration, login, and account security.
• Identity verification (KYC): To prevent financial fraud and meet regulatory requirements.
• Financial transactions: To process deposits, withdrawals, and bonus payments.
• Customer support: To resolve your issues, provide 24/7 live chat assistance, and communicate by email.
• Platform improvement: To analyze user experience and improve service quality.
• Responsible gaming: To identify addiction risks and take protective measures.
• Fraud prevention: To detect and stop unethical activity.
• Legal obligations: To comply with applicable laws and regulations.

9b99 never sells your information to third-party marketing agencies.

Data Sharing and Third Parties

9b99 shares your personal information with third parties only in limited and specific circumstances, which are described below:

4.1 Payment Processors

To complete financial transactions, we share the necessary information with payment platforms such as bKash, Nagad, Rocket, and Upay. This information is used only for the specific transaction.

4.2 Technology Service Providers

We use the services of secure and verified technology partners to operate our platform. They work under strict confidentiality agreements and may not use your information for their own purposes.

4.3 Legal Obligations

We may be required to provide information to relevant authorities in response to court orders, government directives, or legal investigations. In such cases we will try to notify you as far as possible, though legal constraints may not always allow this.

4.4 Business Transfers

In the event of an acquisition or merger involving any part of 9b99, user data may be transferred. In such circumstances we will notify you in advance and give you the opportunity to close your account before the new policy takes effect.

Cookies and Tracking Technologies

The 9b99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: To maintain login sessions and for the basic functionality of the platform.
• Functional cookies: To remember your preferences and personalize your user experience.
• Analytics cookies: To monitor site usage and improve services.

You can disable cookies from your browser settings, but this may limit some functionality of the platform.

Data Security Measures

9b99 uses industry-standard security technology to protect your information. Our security measures include:

• SSL encryption: All data transfers between the website and server are secured with SSL (Secure Socket Layer) technology.
• End-to-end encryption: Financial transaction data is end-to-end encrypted.
• Secure servers: Data is stored on secured servers and regular security audits are conducted.
• Access controls: Only authorized staff can access your information, and only to a limited extent.
• Two-factor authentication: An additional security layer to prevent unauthorized access to your account.

While we strive to ensure maximum security, no data transmission over the internet is entirely risk-free. If you notice any suspicious activity, contact us immediately at [email protected].

Data Retention Period

9b99 retains your information only for as long as necessary. In determining the retention period, we consider the following:

• All information is retained for as long as the account remains active.
• After an account is closed, financial transaction records may be retained for a specific period as required by law.
• Identity verification documents may be retained for an extended period for fraud prevention purposes.
• Once the retention period ends, data is securely deleted or anonymized.

Your Rights

As a 9b99 user, you have the following rights over your personal information:

8.1 Right to Know

If you want to know what information we are collecting about you and how we are using it, please contact us.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some data may need to be retained to meet legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat service.

Children and Minors' Privacy

9b99's services are for people aged 21 and above only. We do not knowingly collect personal information from minors.

If a parent or guardian learns that their child has used our platform and provided information, please contact us immediately. We will promptly delete that information and close the relevant account.

International Data Transfers

9b99 may use international server infrastructure to serve users in Bangladesh. Your information may be processed or stored outside Bangladesh.

For any international data transfer, we ensure that international data protection standards are maintained and that your information remains under protection equivalent to this Privacy Policy.

Changes to This Policy

9b99 reserves the right to amend or update this Privacy Policy as needed. If significant changes are made, we will:

• Post a clear notice on the website.
• Send a message to your registered email address.
• Clearly state the effective date of the updated policy.

Continued use of the platform after changes are made will be considered as your acceptance of the new policy. If you do not agree to the updated policy, you have the right to close your account and stop using the service.

Links to Other Pages

The 9b99 platform contains links to our own pages. This Privacy Policy applies only to the 9b99.lat website. Third-party payment platforms (bKash, Nagad, Rocket, etc.) have their own privacy policies, for which 9b99 is not responsible.

To read our full terms, visit the Terms and Conditions page. To learn more about responsible gaming, see the Responsible Gaming page.