At 9b99, responsible gaming is our highest priority
Gaming should always be a source of enjoyment — we are committed to keeping you safe. Use deposit limits, self-exclusion and time-out features.
What is responsible gaming and why does it matter
Responsible gaming means enjoying online gaming as a healthy and controlled form of entertainment. 9b99 believes every player should stay aware of their financial limits, time, and mental state.
Gaming should never have a negative impact on your daily life, family relationships, or financial stability. By using the responsible gaming tools on our platform, you can keep your gaming experience safe and enjoyable. Remember — gaming is for entertainment, not for solving problems.
9b99 always ensures that only individuals aged 21 years or older can enjoy gaming on our platform. Protecting minors from gaming is our ethical responsibility.
Keep in mind
- Gaming is for entertainment only — it is not a reliable source of income
- Only bet money you can afford to lose
- Avoid placing bigger bets out of emotion after a loss
- Set a fixed time and budget each day before you play
- Watch whether gaming is interfering with your sleep, work, or family time
- No one under 21 is allowed to use your account
Our Protection Tools
9b99 provides a number of effective tools to help you stay in control of your gaming.
Set a Deposit Limit
You can set a maximum deposit limit on your account on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A request to increase the limit will take effect after 24 hours — this protects you from depositing more than you should in an emotional moment.
Time-Out Feature
If you feel you need a break, you can temporarily suspend your account for a set period from 24 hours up to 30 days. During this time you will not be able to log in or play any games.
Self-Exclusion
If you feel gaming has become a serious problem, you can self-exclude for a period of 6 months up to 5 years. During this time your account will be completely closed and no promotional messages will be sent.
Loss Limit Control
Set in advance how much you are willing to lose within a given period. Once the limit is reached, gaming will stop automatically, helping you avoid significant financial loss.
Session Time Limit
You can set a maximum duration for each gaming session. When the set time is up, a warning message will appear and you will be prompted to end the session.
Support Centre
If you feel gaming is becoming a problem, contact our 24/7 live chat support in Bengali. Our trained team will provide the help and guidance you need.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself, take them seriously and seek help right away:
- Gaming repeatedly to try to recover money you have lost
- Neglecting family, friends, or work because of gaming
- Wanting to stop gaming but being unable to, or feeling uncomfortable when you try
- Playing with household money, borrowed funds, or money taken on credit
- Lying to people close to you about your gaming
- Feeling irritable, restless, or low when you are not gaming
- Feeling the need to bet larger amounts each time than you did before
Best Practices for Responsible Gaming
Follow these habits for a safe and enjoyable experience at 9b99:
- Set a fixed budget before you start gaming and stick to it
- Take regular breaks — at least 10 to 15 minutes every hour
- Never play while under the influence of alcohol or when feeling emotionally unsettled
- Balance gaming with other leisure activities and time with your family
- Never play with borrowed money or money taken on credit
- Review your gaming history and spending records regularly
- If in doubt, contact our support team without delay
Protection of Minors
9b99 is firmly committed to protecting minors from gaming. Age verification is mandatory when registering on our platform and we do not allow anyone under 21 to open an account under any circumstances.
Age Verification
Age is verified at registration using a national identity card or birth certificate. If any information is found to be false, the account will be closed immediately.
Advice for Families
Use parental control software on your device and keep your login details secure from younger members of your household.
Our Commitment to Responsible Gaming
9b99 is more than a gaming platform — we are committed to creating a safe and trustworthy environment.
Data Security
Your personal and financial information is kept fully secure through SSL encryption and modern security measures.
Fair Play
All our games follow fair play principles. Through transparent rules and reliable outcomes, you will always have a fair gaming environment.
Support in Bengali
Our 24/7 live chat support operates entirely in Bengali. Help is available for any gaming issue or responsible gaming concern.
Quick Action
Self-exclusion and time-out requests take effect immediately. We give the highest priority to your request for protection.
How to Use the Protection Tools
Log In and Profile
Log in to your 9b99 account and go to the "My Account" section. Find the "Responsible Gaming" tab there.
Set Your Limits
Set a deposit limit, loss limit, or session time. Enter the desired amount or time and confirm — the limit will take effect right away.
Activate a Time-Out
If needed, choose a time-out from 24 hours up to 30 days. After confirming, your account will automatically be suspended for the specified period.
Apply for Self-Exclusion
For long-term problems, contact us via live chat or email [email protected]. Our team will help you complete the self-exclusion process for a period of 6 months up to 5 years.
Responsible Gaming FAQ
Play safely, enjoy yourself
Use our protection tools today to ensure responsible gaming. If you need support, our team is always here for you.